We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed.
If you change your mind within 30 days
Most things we sell are covered by our 30-day money-back guarantee. If you change your mind, just return the item to us unused and in its original, unaltered packaging for a full refund. If you’ve made any alterations to the item, including removing it from the packaging, then we will partially refund you based on the condition of the item.
If you believe your item has developed a fault, please use the contact form here to get in touch. Once the item has been returned, we will require up to 14 working days to fully test and repair the product. If the item is unrepairable and still under warranty, we will arrange a replacement for you.
Warranty Repairs & Replacements
All items bought from RC Geeks (except consumables) include a 12 month manufacturers warranty that begins from the day you take ownership of the goods. The manufacturer's warranty covers any malfunctions or faults that may develop. It does not cover accidental damage such as crash or water damage. We work closely with our network of manufacturers to carry out the warranty process as efficiently as possible. Please note that we will always try to repair faulty items before replacing them if 30 days have passed since you received the goods.
If our team of engineers conclude that a fault has developed due to improper care, misuse, or accidental damage, then the repair will not be covered by the Warranty. Repairs are charged at £30.00 per hour, plus the cost of any replacement parts that are required.
Please note: If there is No Fault Found with the item, we will have to charge a £15.00 No Fault Found fee.
In some rare circumstances, drone crashes can be caused by a malfunction. In order to determine what caused the crash, we will need you to send us the Flight Logs for analysis. If the crash was caused by a malfunction, the repair or replacement will be covered by the manufacturer’s warranty. If the Flight Logs do not record a malfunction, then the repair will be chargeable.
Instructions on how to extract the Flight Logs can be found here.
Modifications and Alterations
Please be aware that alterations made to a product from its original sale condition may invalidate your warranty. Modifications made to products and any faults that may occur as a result are the sole responsibility of the user.