COVID-19 : We're still open - delivery procedures have changed

Returns

Covid-19 Returns Update

We have extended our returns period. You will still be required to report any returns within 30 days of receipt - however due to postal issues you may face returning items, we have removed any time limit to return items to us.

Returns

We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before you open them and before they are used or installed.

Faulty products

If you believe your item has developed a fault, please use the contact form to get in touch. Once returned, we will require up to 14 working days to fully test and potentially repair the product. If the item is unrepairable and still under warranty, we will arrange a replacement for you.

If you change your mind

RC Geeks are happy to accept product returns for up to 30 days after delivery. To be eligible for this products must be in new, unused and unopened condition. 

REQUEST TO RETURN A PRODUCT

Warranty repairs & replacements

All items bought from RC Geeks (except consumables) include a 12 month manufacturers warranty that begins from the day you take ownership of the goods. The manufacturer's warranty covers any malfunctions or faults that may develop. It does not cover accidental damage such as crash or water damage. We work closely with our network of manufacturers to carry out the warranty process as efficiently as possible. Please note that we will always try to repair faulty items before replacing them if 30 days have passed since you received the goods.

Drone crashes

In some rare circumstances, drone crashes can be caused by a malfunction. In order to determine what caused the crash, we will need you to send us the flight logs for analysis. Should we deem the crash to have been caused by a malfunction, the repair or replacement will be covered by the manufacturer’s warranty. If the flight logs do not record a malfunction, then the repair will be chargeable. Instructions on how to extract flight logs from your DJI drone can be found here.

Chargeable repairs

If our team of engineers conclude that a fault has developed due to improper care, misuse, or accidental damage, then the repair will not be covered by the warranty. Repairs are charged at £30.00 per hour, plus the cost of any replacement parts that are required. Please note that if no fault is subsequently found with the item, a £15.00 fee will apply.

Modifications and alterations

Please be aware that alterations made to a product from its original sale condition may invalidate your warranty. Modifications made to products and any faults that may occur as a result are the sole responsibility of the user.